SAP B1 – Support Consultant

Location: Ahmedabad

Experience: 3+ yrs

Job Description – Roles & Responsibilities

  • Serve as the primary point of contact for clients’ technical support inquiries related to SAP Business One.
  • Troubleshoot and resolve issues reported by clients regarding SAP Business One functionalities, configurations, and integrations.
  • Provide remote support via phone, email, or remote desktop tools to assist clients with system-related issues and inquiries.
  • Document and track support tickets using a ticketing system, ensuring all issues are resolved within established service level agreements (SLAs).
  • Collaborate with internal teams, including developers, consultants, and project managers, to escalate and resolve complex technical issues.
  • Perform system diagnostics and analysis to identify root causes of issues and implement corrective actions.
  • Assist clients with SAP Business One system upgrades, patches, and enhancements.
  • Conduct user training sessions and create documentation to help clients maximize their use of SAP Business One.
  • Stay updated on the latest SAP Business One features, patches, and updates to provide proactive support and recommendations to clients.
  • Participate in knowledge sharing activities within the support team to enhance overall support capabilities.

Candidate Profile:

  • Minimum of 3 years of experience in providing technical support for SAP Business One or similar ERP systems.
  • In-depth knowledge of SAP Business One functionalities, configurations, and integrations.
  • Strong problem-solving skills with the ability to analyze complex technical issues and provide effective solutions.
  • Excellent communication skills, both verbal and written, with the ability to communicate technical information clearly and effectively to non-technical users.
  • Ability to work independently and prioritize tasks effectively in a fast-paced environment.
  • Customer-focused mindset with a commitment to providing exceptional customer service.
  • Knowledge of SQL queries and database concepts is a plus.
  • SAP Business One certification in support or related areas will be preferred.
Job Category: Functional Consultant
Job Type: Full Time
Job Location: Ahmedabad

Apply for this position

Allowed Type(s): .pdf, .doc, .docx
This entry was posted in . Bookmark the permalink.